Contact Us and Grievance Redressal

A sample policy for a demo store. Darukala takes no real orders. Mercayo wrote this text from the store's details; words in [square brackets] are choices a real store makes before it opens.

Seller details

Customer care

• Email: darukala.demo@mercayo.com
• Phone: +91 00000 00000
• Hours: Monday to Saturday, 10 am to 7 pm IST
• Track an order, ask for an exchange, or download an invoice: the Track Order page.

Grievance officer

If you have a complaint about a product, an order, a delivery, a refund, or the way we handle your personal data, please contact our grievance officer:

Our promise (Consumer Protection (E-Commerce) Rules, 2020, rule 4(5)):

• we acknowledge your complaint within 48 hours of receiving it, and give you a complaint number;
• we resolve it within one month of receiving it.

Please include your order number, the mobile number or email you ordered with, and what went wrong. Photos or videos help.

Your personal data

To access, correct or erase your personal data, withdraw a consent, or nominate someone, write to the grievance officer. If you are not satisfied with our answer, you can complain to the Data Protection Board of India, under the Digital Personal Data Protection Act, 2023. See our Privacy Policy.

If you are not satisfied

• National Consumer Helpline: call 1915, or use consumerhelpline.gov.in or the NCH app.
• Consumer Commission: you may file a complaint with the District, State or National Consumer Disputes Redressal Commission, including online through e-Daakhil (edaakhil.nic.in), under the Consumer Protection Act, 2019.

About this website

This store runs on Mercayo, an e-commerce software platform operated by Wahenam International. Mercayo provides the technology only and is not the seller. For orders, products and refunds, contact us using the details above. To report a store that you believe is fraudulent or illegal, write to Mercayo at [MERCAYO ABUSE EMAIL].